Aesthetix CRM - Incoming iOS Mobile App Phone Call Issues – Incident details

Third Party: Twilio → PROGRAMMABLE MESSAGING → SMS experiencing degraded performance

Incoming iOS Mobile App Phone Call Issues

Resolved
Major outage
Started 6 months agoLasted about 6 hours

Affected

Mobile App (iOS & Android)

Major outage from 10:43 PM to 4:30 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident. Here is a loom on how to reassign to forwarded phone number or Web App.

    https://www.loom.com/share/59de779ec72845aab5ecc182ff6228bf

  • Identified
    UTC
    Identified

    Clients using the VOIP solution via mobile apps not receiving inbound phone calls. Invalid APNs. Working to update and resolve as quickly as possible. Solution is to utilize forward to Web App or forward to an external number as solution until this issue is resolved. Please contact support via chat or at support@aesthetixcrm.com if you need assistance with rerouting the phone.