Aesthetix CRM - AX Connect Outage: EMR Integrations Down – Incident details

Third Party: Twilio → PROGRAMMABLE MESSAGING → SMS experiencing degraded performance

AX Connect Outage: EMR Integrations Down

Resolved
Major outage
Started 6 months agoLasted about 3 hours

Affected

Website

Major outage from 4:03 PM to 5:32 PM, Degraded performance from 5:32 PM to 12:00 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We identified the issue with overloaded logs which degraded the application. We have implemented a fix and are currently monitoring to resolution.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident with AX Connect, the product that powers all EMR integrations. We are working quickly to identify and resolve the issue.