Aesthetix CRM - AX Connect Outage: EMR Integrations Down – Incident details

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AX Connect Outage: EMR Integrations Down

ResolvedMajor outage2 hours 30 minutes

Affected

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Major outage from 4:03 PM to 5:32 PM, Degraded performance from 5:32 PM to 12:00 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We identified the issue with overloaded logs which degraded the application. We have implemented a fix and are currently monitoring to resolution.

  • InvestigatingUTC

    We are currently investigating this incident with AX Connect, the product that powers all EMR integrations. We are working quickly to identify and resolve the issue.