Operational from 4:29 PM to 4:53 PM, Major outage from 4:53 PM to 6:50 PM
Updates
Resolved
Resolved
This incident has been resolved.
Monitoring
Monitoring
We implemented a fix and are currently monitoring the result. Conversations should be loading now, and the phone system is working properly.
Identified
Identified
We have identified issues with conversations inbox as well as phone system due to AWS & Cloudflare outages. We are working with High Level developers to resolve the issues as quickly as possible
Investigating
Investigating
We are currently investigating this incident of messages disappearing and not showing in the inbox. High Level developers are actively working on a fix.
