Aesthetix CRM Status - Incident history https://status.aesthetixcrm.com Aesthetix CRM Mon, 16 Mar 2026 16:29:17 +0000 Conversations Inbox & Phone System Outage Type: Incident Duration: 2 hours and 21 minutes Affected Components: High Level Mar 16, 18:50:09 GMT+0 - Resolved - This incident has been resolved. Mar 16, 16:29:17 GMT+0 - Investigating - We are currently investigating this incident of messages disappearing and not showing in the inbox. High Level developers are actively working on a fix. Mar 16, 16:53:09 GMT+0 - Identified - We have identified issues with conversations inbox as well as phone system due to AWS & Cloudflare outages. We are working with High Level developers to resolve the issues as quickly as possible Mar 16, 17:11:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Conversations should be loading now, and the phone system is working properly. Type: Incident

Duration: 2 hours and 21 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>18:50:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>16:29:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident of messages disappearing and not showing in the inbox. High Level developers are actively working on a fix..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>16:53:09</var> GMT+0</small><br><strong>Identified</strong> - We have identified issues with conversations inbox as well as phone system due to AWS & Cloudflare outages. We are working with High Level developers to resolve the issues as quickly as possible.</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>17:11:14</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Conversations should be loading now, and the phone system is working properly..</p> ]]> Mon, 16 Mar 2026 16:29:17 +0000 https://status.aesthetixcrm.com/incident/cmmtef20i058614piedyne32d https://status.aesthetixcrm.com/incident/cmmtef20i058614piedyne32d AX Connect Issues With Multiple EMR Connections Type: Incident Duration: 2 days, 1 hour and 2 minutes Affected Components: Website Feb 21, 19:25:32 GMT+0 - Identified - We have deployed a fix on PatientNow Pro integrations and are starting to see those integrations work properly. We are actively monitoring. We are still working on a fix for Nextech Practice + and Acuity Scheduling integrations. Feb 21, 17:42:45 GMT+0 - Identified - Certain EMR integrations are not currently firing. We are collecting all events and will process them once the issues are resolved. We are continuing to work on a fix for this incident. Feb 21, 18:14:21 GMT+0 - Identified - We have identified that the issue is affecting only the Nextech Practice+, PatientNow Pro, and PatientNow Essentials integrations. We are continuing to work on a fix for this incident. Feb 21, 18:49:03 GMT+0 - Identified - We have resolved the issue with PatientNow Essentials. We are still working on a fix for Nextech Practice + and PatientNow Pro integrations. Feb 21, 20:50:13 GMT+0 - Monitoring - We have resolved the issues with Acuity. Nextech Practice+ integration is currently down due to expired secrets. We have contacted their support for assistance. Feb 23, 18:44:34 GMT+0 - Resolved - We have resolved the issues with the Nextech Practice Plus integration. All integrations are functioning as expected. Type: Incident

Duration: 2 days, 1 hour and 2 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>19:25:32</var> GMT+0</small><br><strong>Identified</strong> - We have deployed a fix on PatientNow Pro integrations and are starting to see those integrations work properly. We are actively monitoring. We are still working on a fix for Nextech Practice + and Acuity Scheduling integrations..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>17:42:45</var> GMT+0</small><br><strong>Identified</strong> - Certain EMR integrations are not currently firing. We are collecting all events and will process them once the issues are resolved. We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>18:14:21</var> GMT+0</small><br><strong>Identified</strong> - We have identified that the issue is affecting only the Nextech Practice+, PatientNow Pro, and PatientNow Essentials integrations. We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>18:49:03</var> GMT+0</small><br><strong>Identified</strong> - We have resolved the issue with PatientNow Essentials. We are still working on a fix for Nextech Practice + and PatientNow Pro integrations..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>20:50:13</var> GMT+0</small><br><strong>Monitoring</strong> - We have resolved the issues with Acuity. Nextech Practice+ integration is currently down due to expired secrets. We have contacted their support for assistance..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>18:44:34</var> GMT+0</small><br><strong>Resolved</strong> - We have resolved the issues with the Nextech Practice Plus integration. All integrations are functioning as expected..</p> ]]> Sat, 21 Feb 2026 17:42:45 +0000 https://status.aesthetixcrm.com/incident/cmlwlwxtc0cgc12qqyyg8y5fh https://status.aesthetixcrm.com/incident/cmlwlwxtc0cgc12qqyyg8y5fh AX Connect Outage: EMR Integrations Down Type: Incident Duration: 2 hours and 30 minutes Affected Components: Website Jan 15, 17:32:03 GMT+0 - Monitoring - We identified the issue with overloaded logs which degraded the application. We have implemented a fix and are currently monitoring to resolution. Jan 15, 18:33:45 GMT+0 - Resolved - This incident has been resolved. Jan 15, 16:03:45 GMT+0 - Investigating - We are currently investigating this incident with AX Connect, the product that powers all EMR integrations. We are working quickly to identify and resolve the issue. Type: Incident

Duration: 2 hours and 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>17:32:03</var> GMT+0</small><br><strong>Monitoring</strong> - We identified the issue with overloaded logs which degraded the application. We have implemented a fix and are currently monitoring to resolution..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>18:33:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>16:03:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident with AX Connect, the product that powers all EMR integrations. We are working quickly to identify and resolve the issue..</p> ]]> Thu, 15 Jan 2026 16:03:45 +0000 https://status.aesthetixcrm.com/incident/cmkfn33x906f11435dh7timdy https://status.aesthetixcrm.com/incident/cmkfn33x906f11435dh7timdy Incoming iOS Mobile App Phone Call Issues Type: Incident Duration: 5 hours and 46 minutes Affected Components: Mobile App (iOS & Android) Jan 12, 22:43:40 GMT+0 - Identified - Clients using the VOIP solution via mobile apps not receiving inbound phone calls. Invalid APNs. Working to update and resolve as quickly as possible. Solution is to utilize forward to Web App or forward to an external number as solution until this issue is resolved. Please contact support via chat or at [support@aesthetixcrm.com](mailto:support@aesthetixcrm.com) if you need assistance with rerouting the phone. Jan 12, 23:30:38 GMT+0 - Identified - We are continuing to work on a fix for this incident. Here is a loom on how to reassign to forwarded phone number or Web App. <https://www.loom.com/share/59de779ec72845aab5ecc182ff6228bf> Jan 13, 04:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 46 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>22:43:40</var> GMT+0</small><br><strong>Identified</strong> - Clients using the VOIP solution via mobile apps not receiving inbound phone calls. Invalid APNs. Working to update and resolve as quickly as possible. Solution is to utilize forward to Web App or forward to an external number as solution until this issue is resolved. Please contact support via chat or at [support@aesthetixcrm.com](mailto:support@aesthetixcrm.com) if you need assistance with rerouting the phone..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>23:30:38</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Here is a loom on how to reassign to forwarded phone number or Web App. <https://www.loom.com/share/59de779ec72845aab5ecc182ff6228bf>.</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 12 Jan 2026 22:43:40 +0000 https://status.aesthetixcrm.com/incident/cmkbr1uem01doa71353ux1o0j https://status.aesthetixcrm.com/incident/cmkbr1uem01doa71353ux1o0j AX Connect Integrations Platform Outage Type: Incident Duration: 14 hours and 54 minutes Affected Components: Website Dec 10, 22:25:24 GMT+0 - Investigating - We are currently investigating an incident with intermittent issues in our AX Connect platform, which operates all our EMR integrations. We will update as we identify and resolve the issue. Dec 11, 00:44:17 GMT+0 - Identified - Some accounts are still experiencing issues with delays in EMR integrations, typically 15-20 minutes after actions are taken in the EMR. We have identified the problem and continue to work to bring the integrations back to stability. Dec 11, 13:19:01 GMT+0 - Resolved - We identified the root cause of the issue and have resolved it. Our team is implementing a plan over the next two days to prevent this issue from recurring. Type: Incident

Duration: 14 hours and 54 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>22:25:24</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident with intermittent issues in our AX Connect platform, which operates all our EMR integrations. We will update as we identify and resolve the issue..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>00:44:17</var> GMT+0</small><br><strong>Identified</strong> - Some accounts are still experiencing issues with delays in EMR integrations, typically 15-20 minutes after actions are taken in the EMR. We have identified the problem and continue to work to bring the integrations back to stability. .</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>13:19:01</var> GMT+0</small><br><strong>Resolved</strong> - We identified the root cause of the issue and have resolved it. Our team is implementing a plan over the next two days to prevent this issue from recurring..</p> ]]> Wed, 10 Dec 2025 22:25:24 +0000 https://status.aesthetixcrm.com/incident/cmj0kv8q8026a628rtaw8dpd3 https://status.aesthetixcrm.com/incident/cmj0kv8q8026a628rtaw8dpd3 Platform Outage Due To Services Outages With Google Cloud and Cloudflare Type: Incident Duration: 1 hour and 50 minutes Affected Components: , Mobile App (iOS & Android), Web App → Jun 12, 18:55:27 GMT+0 - Identified - We are working with Google and Cloudflare to resolve the issues as soon as possible. Google Cloud: <https://status.cloud.google.com/> Cloudflare: <https://www.cloudflarestatus.com/> Jun 12, 20:19:59 GMT+0 - Monitoring - Google is actively restoring services and this make take a few hours to fix across all applications. We have users reporting full access again as of 4:10 PM EST. Jun 12, 20:45:00 GMT+0 - Resolved - This incident was resolved. Type: Incident

Duration: 1 hour and 50 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:55:27</var> GMT+0</small><br><strong>Identified</strong> - We are working with Google and Cloudflare to resolve the issues as soon as possible. Google Cloud: <https://status.cloud.google.com/> Cloudflare: <https://www.cloudflarestatus.com/>.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:19:59</var> GMT+0</small><br><strong>Monitoring</strong> - Google is actively restoring services and this make take a few hours to fix across all applications. We have users reporting full access again as of 4:10 PM EST..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident was resolved..</p> ]]> Thu, 12 Jun 2025 18:55:27 +0000 https://status.aesthetixcrm.com/incident/cmbtqo2kq005th71afug1drxd https://status.aesthetixcrm.com/incident/cmbtqo2kq005th71afug1drxd Opportunities Pipeline Error Type: Incident Affected Components: , Web App → May 21, 17:15:00 GMT+0 - Resolved - Opportunities in pipelines were not showing for all users. The issue was identified and resolved. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>17:15:00</var> GMT+0</small><br><strong>Resolved</strong> - Opportunities in pipelines were not showing for all users. The issue was identified and resolved. .</p> ]]> Tue, 21 May 2024 17:15:00 +0000 https://status.aesthetixcrm.com/incident/clwgu62ac2365baoirs9vfaxn https://status.aesthetixcrm.com/incident/clwgu62ac2365baoirs9vfaxn