Aesthetix CRM - Degraded Performance with AX Connect: Polling EMR Integrations – Incident details

Twilio → CARRIER NETWORK → MMS Long Code, North America experiencing degraded performance

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Degraded Performance with AX Connect: Polling EMR Integrations

ResolvedDegraded performance3 hours 38 minutes

Affected

Web App

Degraded performance from 5:46 PM to 9:25 PM

AX Connect Integrations Platform

Degraded performance from 5:46 PM to 9:25 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are seeing delayed and degraded performance with polling EMR integrations: ModMed, 4D EMR, and Nextech. We are currently investigating this incident.