Aesthetix CRM - Notice history

All systems operational

Website - Operational

99.72% uptime
Dec 2025 · 99.40%Jan 2026 · 99.80%Feb · 100.0%

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Dec 2025
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100.0% uptime

AX Connect Integrations Platform - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
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Feb 2026

Mobile App (iOS & Android) - Operational

99.73% uptime
Dec 2025 · 100.0%Jan 2026 · 99.22%Feb · 100.0%

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Support - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

High Level - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
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Feb 2026

Notice history

View current status

Feb 2026

AX Connect Issues With Multiple EMR Connections
ResolvedDegraded performance49 hours 1 minute
  • ResolvedUTC

    We have resolved the issues with the Nextech Practice Plus integration. All integrations are functioning as expected.

  • MonitoringUTC

    We have resolved the issues with Acuity. Nextech Practice+ integration is currently down due to expired secrets. We have contacted their support for assistance.

  • UpdateUTC

    We have deployed a fix on PatientNow Pro integrations and are starting to see those integrations work properly. We are actively monitoring. We are still working on a fix for Nextech Practice + and Acuity Scheduling integrations.

  • UpdateUTC

    We have resolved the issue with PatientNow Essentials. We are still working on a fix for Nextech Practice + and PatientNow Pro integrations.

  • UpdateUTC

    We have identified that the issue is affecting only the Nextech Practice+, PatientNow Pro, and PatientNow Essentials integrations. We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    Certain EMR integrations are not currently firing. We are collecting all events and will process them once the issues are resolved. We are continuing to work on a fix for this incident.

Jan 2026

AX Connect Outage: EMR Integrations Down
ResolvedMajor outage2 hours 30 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We identified the issue with overloaded logs which degraded the application. We have implemented a fix and are currently monitoring to resolution.

  • InvestigatingUTC

    We are currently investigating this incident with AX Connect, the product that powers all EMR integrations. We are working quickly to identify and resolve the issue.

Incoming iOS Mobile App Phone Call Issues
ResolvedMajor outage5 hours 46 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    We are continuing to work on a fix for this incident. Here is a loom on how to reassign to forwarded phone number or Web App.

    https://www.loom.com/share/59de779ec72845aab5ecc182ff6228bf

  • IdentifiedUTC

    Clients using the VOIP solution via mobile apps not receiving inbound phone calls. Invalid APNs. Working to update and resolve as quickly as possible. Solution is to utilize forward to Web App or forward to an external number as solution until this issue is resolved. Please contact support via chat or at support@aesthetixcrm.com if you need assistance with rerouting the phone.

Dec 2025

AX Connect Integrations Platform Outage
ResolvedPartial outage14 hours 53 minutes
  • ResolvedUTC

    We identified the root cause of the issue and have resolved it. Our team is implementing a plan over the next two days to prevent this issue from recurring.

  • IdentifiedUTC

    Some accounts are still experiencing issues with delays in EMR integrations, typically 15-20 minutes after actions are taken in the EMR. We have identified the problem and continue to work to bring the integrations back to stability.

  • InvestigatingUTC

    We are currently investigating an incident with intermittent issues in our AX Connect platform, which operates all our EMR integrations. We will update as we identify and resolve the issue.

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