Aesthetix CRM - Notice history

Website experiencing degraded performance

Website - Degraded performance

100% - uptime
Dec 2025 · 99.40%Jan 2026 · 99.80%Feb · 100.0%

Previous page

Next page

Dec 2025
Jan 2026
Feb 2026
100% - uptime

Mobile App (iOS & Android) - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 99.22%Feb · 100.0%

Previous page

Next page

Dec 2025
Jan 2026
Feb 2026

Support - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

Previous page

Next page

Dec 2025
Jan 2026
Feb 2026

Notice history

Feb 2026

AX Connect Issues With Multiple EMR Connections
  • Monitoring
    Monitoring

    We have resolved the issues with Acuity. Nextech Practice+ integration is currently down due to expired secrets. We have contacted their support for assistance.

  • Update
    Update

    We have deployed a fix on PatientNow Pro integrations and are starting to see those integrations work properly. We are actively monitoring. We are still working on a fix for Nextech Practice + and Acuity Scheduling integrations.

  • Update
    Update

    We have resolved the issue with PatientNow Essentials. We are still working on a fix for Nextech Practice + and PatientNow Pro integrations.

  • Update
    Update

    We have identified that the issue is affecting only the Nextech Practice+, PatientNow Pro, and PatientNow Essentials integrations. We are continuing to work on a fix for this incident.

  • Identified
    Identified

    Certain EMR integrations are not currently firing. We are collecting all events and will process them once the issues are resolved. We are continuing to work on a fix for this incident.

Jan 2026

AX Connect Outage: EMR Integrations Down
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We identified the issue with overloaded logs which degraded the application. We have implemented a fix and are currently monitoring to resolution.

  • Investigating
    Investigating

    We are currently investigating this incident with AX Connect, the product that powers all EMR integrations. We are working quickly to identify and resolve the issue.

Incoming iOS Mobile App Phone Call Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are continuing to work on a fix for this incident. Here is a loom on how to reassign to forwarded phone number or Web App.

    https://www.loom.com/share/59de779ec72845aab5ecc182ff6228bf

  • Identified
    Identified

    Clients using the VOIP solution via mobile apps not receiving inbound phone calls. Invalid APNs. Working to update and resolve as quickly as possible. Solution is to utilize forward to Web App or forward to an external number as solution until this issue is resolved. Please contact support via chat or at support@aesthetixcrm.com if you need assistance with rerouting the phone.

Dec 2025

AX Connect Integrations Platform Outage
  • Resolved
    Resolved

    We identified the root cause of the issue and have resolved it. Our team is implementing a plan over the next two days to prevent this issue from recurring.

  • Identified
    Identified

    Some accounts are still experiencing issues with delays in EMR integrations, typically 15-20 minutes after actions are taken in the EMR. We have identified the problem and continue to work to bring the integrations back to stability.

  • Investigating
    Investigating

    We are currently investigating an incident with intermittent issues in our AX Connect platform, which operates all our EMR integrations. We will update as we identify and resolve the issue.

Dec 2025 to Feb 2026

Next