Aesthetix CRM - Notice history

High Level experiencing major outage

Website - Operational

100% - uptime
Jan 2026 · 99.80%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026
100% - uptime

Mobile App (iOS & Android) - Operational

100% - uptime
Jan 2026 · 99.22%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Support - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

High Level - Major outage

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 99.98%

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Jan 2026
Feb 2026
Mar 2026

Notice history

Mar 2026

Conversations Inbox & Phone System Outage
  • Identified
    Identified

    We have identified issues with conversations inbox as well as phone system due to AWS & Cloudflare outages. We are working with High Level developers to resolve the issues as quickly as possible

  • Investigating
    Investigating

    We are currently investigating this incident of messages disappearing and not showing in the inbox. High Level developers are actively working on a fix.

Feb 2026

AX Connect Issues With Multiple EMR Connections
  • Resolved
    Resolved

    We have resolved the issues with the Nextech Practice Plus integration. All integrations are functioning as expected.

  • Monitoring
    Monitoring

    We have resolved the issues with Acuity. Nextech Practice+ integration is currently down due to expired secrets. We have contacted their support for assistance.

  • Update
    Update

    We have deployed a fix on PatientNow Pro integrations and are starting to see those integrations work properly. We are actively monitoring. We are still working on a fix for Nextech Practice + and Acuity Scheduling integrations.

  • Update
    Update

    We have resolved the issue with PatientNow Essentials. We are still working on a fix for Nextech Practice + and PatientNow Pro integrations.

  • Update
    Update

    We have identified that the issue is affecting only the Nextech Practice+, PatientNow Pro, and PatientNow Essentials integrations. We are continuing to work on a fix for this incident.

  • Identified
    Identified

    Certain EMR integrations are not currently firing. We are collecting all events and will process them once the issues are resolved. We are continuing to work on a fix for this incident.

Jan 2026

AX Connect Outage: EMR Integrations Down
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We identified the issue with overloaded logs which degraded the application. We have implemented a fix and are currently monitoring to resolution.

  • Investigating
    Investigating

    We are currently investigating this incident with AX Connect, the product that powers all EMR integrations. We are working quickly to identify and resolve the issue.

Incoming iOS Mobile App Phone Call Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are continuing to work on a fix for this incident. Here is a loom on how to reassign to forwarded phone number or Web App.

    https://www.loom.com/share/59de779ec72845aab5ecc182ff6228bf

  • Identified
    Identified

    Clients using the VOIP solution via mobile apps not receiving inbound phone calls. Invalid APNs. Working to update and resolve as quickly as possible. Solution is to utilize forward to Web App or forward to an external number as solution until this issue is resolved. Please contact support via chat or at support@aesthetixcrm.com if you need assistance with rerouting the phone.

Jan 2026 to Mar 2026

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