Aesthetix CRM - Notice history

Third Party: Twilio → PROGRAMMABLE MESSAGING → SMS experiencing degraded performance

Website - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 99.40%Jan 2026 · 99.80%

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Nov 2025
Dec 2025
Jan 2026
100% - uptime

Mobile App (iOS & Android) - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 99.22%

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Nov 2025
Dec 2025
Jan 2026

Support - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
Dec 2025
Jan 2026

High Level - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
Dec 2025
Jan 2026

Notice history

Jan 2026

AX Connect Outage: EMR Integrations Down
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We identified the issue with overloaded logs which degraded the application. We have implemented a fix and are currently monitoring to resolution.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident with AX Connect, the product that powers all EMR integrations. We are working quickly to identify and resolve the issue.

Incoming iOS Mobile App Phone Call Issues
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident. Here is a loom on how to reassign to forwarded phone number or Web App.

    https://www.loom.com/share/59de779ec72845aab5ecc182ff6228bf

  • Identified
    UTC
    Identified

    Clients using the VOIP solution via mobile apps not receiving inbound phone calls. Invalid APNs. Working to update and resolve as quickly as possible. Solution is to utilize forward to Web App or forward to an external number as solution until this issue is resolved. Please contact support via chat or at support@aesthetixcrm.com if you need assistance with rerouting the phone.

Dec 2025

AX Connect Integrations Platform Outage
  • Resolved
    UTC
    Resolved

    We identified the root cause of the issue and have resolved it. Our team is implementing a plan over the next two days to prevent this issue from recurring.

  • Identified
    UTC
    Identified

    Some accounts are still experiencing issues with delays in EMR integrations, typically 15-20 minutes after actions are taken in the EMR. We have identified the problem and continue to work to bring the integrations back to stability.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident with intermittent issues in our AX Connect platform, which operates all our EMR integrations. We will update as we identify and resolve the issue.

Nov 2025

No notices reported this month

Nov 2025 to Jan 2026

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